RMA Terms


PROCEDURE

Before sending any item to CASMAR customers must request the corresponding RMA number through our website (www.casmarglobal.com). No RMA will be accepted without a number assigned by Casmar and the package will be returned postage paid/due on delivery.

To make the request, the Customer must be registered as a user on the website, go to the "My RMA" section of "My Account" and fill in the request form. A form must be filled in for each product to be repaired with the required data:

  • Complete product reference (*mandatory field) including any suffixes or variants that correspond.
  • Product serial number If you do not have a serial number, please don't fill or indicate the date of manufacture.
  • Delivery note. (*mandatory field) If you don't find product's delivery note associated in the available options, get in touch with the CASMAR repair department on rma.es@casmarglobal.com
  • Invoice Number.
  • Detailed description of the fault or issue to be repaired.
  • Shipping details for product delivery, in case it differs from the billing address.

Once the form has been filled in, check the RMA number in "My Account" section (one per unit to be repaired) and you will be able to send the material. The material can be sent to the central headquarters in Spain, Portugal, Chile or Colombia, depending on the country of origin; shipments or deliveries to Casmar regional offices will not be accepted.

The material must be sent in packaging that protects the original packaging. The RMA number must be indicated on the outside of the protective packaging and the RMA form should be placed inside. The RMA shipping costs are at the Customer's own responsibility and expense.

Once the RMA has been processed, the material will be returned to the customer with the following order. In case you want to receive it before, the shipping costs are at the Customer's own responsibility and expense and you should contact to the corresponding department of CASMAR directly to notify this or any other procedure that you require.


RMAs that do not reach Casmar within 30 days of the request will be considered cancelled.

Adittional information at rma.es@casmarglobal.com